FAQ

Is there a 50% deposit for the hosting & maintenence fee?
No.  All hosting and maintenance fees must be paid in full with the chosen monthly subscription.
Can I use a different hosting company?
Yes. Our host servers are connected with our Content Management System (CMS) so we cannot separate the hosting from our platform. Once your website is published, you may take your website files and host them elsewhere, however you will lose access to the CMS and your website may not be able to be updated. 
How long will it take for my website to go live?
We can have your draft website ready within 15 business days. Any delays to this will depend on how quickly you can send Eturnal Image your initial information and the time it takes you to review your website. Once you have approved your website, we will publish your website to go live and it will be publicly viewable on your domain name.
​Do you offer eCommerce websites?
We offer a limited eCommerce service up to 10 products. If you require extensive e-Commerce configurations or have many products, we encourage you to speak to other web designers who specialise in higher volume retail websites. If you're unsure, please contact us today and we can let you know.
​I already have a domain name, can I use this for my website?
Yes, this is no problem at all. We will assist you in ensuring your domain settings point to your new website as part of our web design service.
What is Search Engine Optimization (SEO)?
Search engine optimization (SEO) is the process of ranking your website to show up on Google results for various keyword searches related to your business.
​Do you provide SEO on my website?
We are not SEO consultants and do not guarantee first page Google results with our web design service, however we do provide all of the on-page SEO which includes optimizing the meta data and content, based on a comprehensive keyword analysis of your business and region.
​​What will my website look like? Do you offer a refund?
If you have an existing logo, we will create a website to match your existing colour scheme and logo design so that your online website will be consistent with your business cards and offline marketing.  If you don't have a logo, we will suggest a professional design for you and if you are unhappy with it, we will refund you your 50% deposit, so there is no risk to you!
Are there any emails included with my website?
We do not include email accounts within our standard service. If you would like an email address connected to your domain name, we can set one up for you through Google Apps for Business, for a one-time fee of $100. There is an ongoing charge of $5 per month per email address directly payable to Google for the mailbox.
​Will my website be available to all apple and android devices?
Yes, all of our websites are smartphone and tablet-friendly and standard with our website development service. ​
What pictures can I use on my website?
You can use any images you own or have permission to use, we will ask you to send these to us during the process. If you do not have any photos, we will source relevant and high quality stock images to bring your website to life. 
​Will you send me monthly reporting on the performance of website? 
​We will not automatically provide you with this information, if you want this, we encourage you to set up Google Analytics which gives you all the information you need. We can set this up for your for a one-time fee of $50.